Alarm Systems and other Emergency devices work by delivering important digital data via a communication conduit to the Monitoring Station and if necessary then the appropriate response team such as the police or guards are dispatched.

In order to do so, alarm panels and other emergency equipment require stable and reliable modes of communication in order to relay that digital signal such as diagnostic information or breaches of security. Some VoIP service conduits may fail to deliver these vital digital signals because VoIP bandwidth is much poorer than that which alarms and emergency communicators are designed for.

Alarm systems that use VoIP to communicate may fail because VoIP system protocols decide to route or re-route a call to any available server, and if none are found it will just drop the call.

If during a communique between the panel and the station is interrupted or dropped because of VoIP in an alarm situation for example during a break in or a routine diagnostic, the call will be aborted by the VoIP server, your equipment will then go into system failure, fail to communicate with the station and will start to beep and flash for your attention.

In other words, if your alarm is unable to send a clear and complete digital message to the station because of poor VoIP protocols then you are effectively without a monitored alarm, you are lulled into a false sense of security and wasting your hard earned money.

Alcom Security Monitoring & Services Inc. can provide you with an effective and simple solution.

If you do choose to switch to VoIP, call immediately to ensure your alarm systems ability to communicate is not impaired.

Call (416) 798-7721 now to discuss your options with our professional and experienced consultants.