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| Subject: Internet Phone Service Will Affect Your Alarm System! A new service has been launched to provide a lower cost phone service over high-speed Internet. If you are considering the replacement of your existing telephone service with Voice over Internet, please be aware that you may prevent your alarm system from contacting the monitoring station. However, if you are adding an additional line using this service, and not connecting to the inside wiring of your current telephone outlets, you will not be affected. This new service, if installed as a replacement service for your current standard telephone service, will affect your security system. The security industry is continuing to conduct extensive testing of this new service to understand the various problems that will occur if an alarm is activated. The service may make it impossible for the alarm signal to transmit to the monitoring station. Prior to signing up for this service you should contact Alcom Security to understand if your current alarm system will continue to function correctly. Installation of this Voice over Internet service without consultation of Alcom Security may result in your security system malfunctioning. We, at Alcom Security, are concerned about the safety and security of our clients and we want to ensure that your security system continues to provide you with consistent peace of mind. Please do not hesitate to contact us with any questions you may have about this letter or any other concerns you may have regarding your security needs.
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